Non-motoring > can shops refuse to refund?	Miscellaneous
Thread Author: TheManWithNoName	Replies: 28

New Tue 23 Nov 10 14:17   can shops refuse to refund? - TheManWithNoName

We've got a factory outlet shopping Hell near us and I followed the wife into a clothes shop which proudly declared 'As from next week we are no longer issuing refunds but will issue a credit note instead'. Is this legal? Reply to this message | Report message

New Tue 23 Nov 10 14:20   can shops refuse to refund? - Bromptonaut

If it's for 'customer goodwill' refunds ie changed mind, bought wrong colour or size and suchlike then yes, legal. Not legal for goods that are not fit for purpose etc. Reply to this message | Report message

New Tue 23 Nov 10 14:24   can shops refuse to refund? - TheManWithNoName

I thought that was the case. However there was no proviso mentioned. Just the basic statement of no refunds. Not even a 'Your statutory rights remain unaffected...) Reply to this message | Report message

New Tue 23 Nov 10 14:25   can shops refuse to refund? - R.P.

Do I have to accept a credit note for goods returned to a shop? This information applies to England, Wales, Scotland and Northern Ireland If you take goods back to the seller because they are of unsatisfactory quality, not fit for their purpose or do not match their description then you do not have to accept a credit note, you are within your legal rights to ask for your money back. However, if you accept a credit note when you were entitled to your money back, you cannot later change your mind unless you can prove that you were forced to accept the credit note by the seller. If you have taken goods back to a seller because you simply changed your mind about them, for example you did not really like the colour, then you would have no legal right to ask for your money back. If the seller is offering you a credit note in these circumstances they are doing more than is required by the law. From the CAB website - I saw it as an exercise for my future role with them ! Reply to this message | Report message

New Tue 23 Nov 10 15:00   can shops refuse to refund? - Zero

Err guys, this is a factory outlet, they will state the goods are "imperfect" (they dont have to be nor are they usually) there fore you are told you are buying goods that are seconds, and therefore no refunds. Reply to this message | Report message

New Tue 23 Nov 10 16:28   can shops refuse to refund? - Bellboy

you still cant take away consumer rights though whether they are seconds or not so a statement trying to deny you consumer rights is still illegal Reply to this message | Report message

New Tue 23 Nov 10 16:32   can shops refuse to refund? - Zero

you can if you state the goods are not perfect. you cant bring back defective goods and claim they are defective if they were sold to you as defective. Reply to this message | Report message

New Tue 23 Nov 10 16:33   can shops refuse to refund? - Iffy

Common sense says if you buy something cheap because there is, say, a mark on it, you cannot return it because it's stained. But if all the buttons fall off, you can reasonably expect a refund. Reply to this message | Report message

New Tue 23 Nov 10 16:41   can shops refuse to refund? - Mapmaker

Zero, you're not quite right. Only if the defect has been pointed out to you does it cease to be a reason for refund. So, if you buy an XL shirt with a missing button and the label says "one button missing, reduced to £1" and it turns out ALSO to be the wrong size - i.e. it's a M - then you are perfectly within your rights to return it for a full refund as it is not fit for purpose. Reply to this message | Report message

New Tue 23 Nov 10 17:19   can shops refuse to refund? - BobbyG

Agree with Mappie, our charity shops can sell seconds but they must still be fit for purpose. Reply to this message | Report message

New Tue 23 Nov 10 19:41   can shops refuse to refund? - Mapmaker

Mapmaker, please. Reply to this message | Report message

New Tue 23 Nov 10 20:09   can shops refuse to refund? - Zero

now now don't get snotty mappie Can you demand a refund from a charity shop tho? Reply to this message | Report message       1

New Tue 23 Nov 10 20:11   can shops refuse to refund? - Iffy

...Can you demand a refund from a charity shop tho?... Don't see why not, they are a retailer same as anybody else. Although it might not be seen as very charitable to do so. Reply to this message | Report message

New Tue 23 Nov 10 22:05   can shops refuse to refund? - BobbyG

Zeroey, yes you can get a refund from a charity shop. At the end of the day, we are a retailer like anyone else. We also have shoplifters, people who try and con us, people who try and pass us forged notes etc etc etc Reply to this message | Report message

New Wed 24 Nov 10 08:38   can shops refuse to refund? - Cliff Pope

>> Zeroey, >> Naughty :) Reply to this message | Report message

New Tue 23 Nov 10 22:16   can shops refuse to refund? - Robin O'Reliant

>> Can you demand a refund from a charity shop tho? >> Letting ourselves go a little then, Zero? Reply to this message | Report message

New Tue 23 Nov 10 22:18   can shops refuse to refund? - Zero

cleraly my old fruit you havent seen the charity shops round my way. Nicole gets her barely worn jimmy choo shoes from them. We have *really* posh charity shops in cobham, esher and weybridge. Reply to this message | Report message

New Tue 23 Nov 10 22:21   can shops refuse to refund? - Robin O'Reliant

That's just how it starts. Soon you'll be telling us how you keep fit and healthy by foraging in the bins outside KFC ;-) Reply to this message | Report message

New Tue 23 Nov 10 22:30   can shops refuse to refund? - swiss tony

>>. We have *really* posh charity shops in cobham, esher and weybridge. >> Ill say! the stock there is loads better than our tat! Reply to this message | Report message

New Wed 24 Nov 10 07:48   can shops refuse to refund? - BiggerBadderDave

I found my dining room table on a skip in Herne Hill about 10 years ago. Still got it and it's a lovely as the day it left the shop. Reply to this message | Report message

New Wed 24 Nov 10 07:51   can shops refuse to refund? - Zero

> the shop. >Herne Hill? That would be Trotters Independent Traders then? Reply to this message | Report message

New Wed 24 Nov 10 07:59   can shops refuse to refund? - BiggerBadderDave

Yeah, you'd think I'd learn after my inflatable friend exploded. Reply to this message | Report message

New Wed 24 Nov 10 09:42   can shops refuse to refund? - R.P.

I heard she ran off with an inner tube Dave - kept a low profile since then. Reply to this message | Report message

New Wed 24 Nov 10 09:55   can shops refuse to refund? - BiggerBadderDave

She retyred. Reply to this message | Report message

New Wed 24 Nov 10 14:28   can shops refuse to refund? - TheManWithNoName

I've just been reading some of the posts about goods being seconds. This is a factory outlet shop and absolutely no where in any of the stores does it state the goods are substandard in any way. People go there to buy a bargain i.e. a £50 shirt for £10 etc. Reply to this message | Report message

New Wed 24 Nov 10 15:05   can shops refuse to refund? - Pat

If you're getting a £50 shirt for £10 surely it tells you that it's reduced for a reason? Pat Reply to this message | Report message

New Wed 24 Nov 10 15:07   can shops refuse to refund? - Bellboy

>> If you're getting a £50 shirt for £10 surely it tells you that it's reduced >> for a reason? >> >> Pat >> >>>>>> you can bet the shirt was pink ;-) Reply to this message | Report message

New Wed 24 Nov 10 15:07   can shops refuse to refund? - Pat

That would have done for BBD then:) Pat Reply to this message | Report message

New Wed 24 Nov 10 15:06   can shops refuse to refund? - Bellboy

factory outlets used to buy in seconds tat and sell it with their own end of line quality stuff it was mostly rubbish with an obviously exaggerated rsp reduced by 5000% this week only Reply to this message | Report message