>> Did they have specific details of your incident, in which case what were they offering
>> to do?
They have a claim reference number that refers to the claim with the insurance company that dealt with it.
They refer to a couple of emails, allegedly, sent to me on certain dates, I've no record of, despite keeping all the details.
There's pages of terms and conditions I haven't waded through yet, that made me suspicious. I guess I'll just have to plough through them.
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