So, I need to travel later this evening and stay in a hotel.
The hotel was booked using a flexible fully refundable booking for £150.
The non-flexible rate now is £45.
Do I book the new room at £45 and cancel my older booking.
Or will karma bite my a***?
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Do it.
Smae thing just happened to me. I booked a room the night after a wedding at a hotel near the wedding venue. £85 for one night.
We decided to stay over the night before as well, so I tried to amend the booking online but I couldn't. I rang the hotel where a bloke siad "email the reservations team". I did with no response.
I then went back online and discovered that the price for one night was £50. So I made a new reservation for two nights at £100 and cancelled the single night.
Their own fault. If they had taken my call I would have happily paid £170 for two nights.
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I wouldn't.
If they messed me around as they did Netsur then all bets are off and I would see it as entirely their fault and feel no guilt.
But to make the cancellation/re-booking at the very last moment when you've had the benefit seems wrong.
And anyway, it is just the sort of thing where karma does bite your butt.
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Back home now.
Had a 08:00 meeting 180 miles away and just couldn't be late so stayed over.
Got to the hotel. Couple in front paid and reception said that will be £50.
At my turn she looked at my booking and said let me change that for you! £50. Result.
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Ethics and Hotel Bookings - Major Chain - Netsur
