Non-motoring > British Gas HomeCare Miscellaneous
Thread Author: Ambo Replies: 24

 British Gas HomeCare - Ambo
BG offer four levels of care. Progressively, yearly:

One. Annual Boiler service £168
Two. Adds Central heating £204
Three. Adds Plumbing and drains £246
Four. Adds Electrics £276

The main exclusions are showers, taps and common sewers.

These costs seem high but can anyone comment from experience of this or other such services? I can't recall if British Gas was one of the companies that encouraged servicemen to condemn boilers automatically, in order to profit from supplying new ones.
 British Gas HomeCare - Manatee
Is this any help?

heatgeek.com/british-gas-vs-homeserve-boiler-cover/

Expensive I would say. If you can afford to "self-insure" my instinct would be to do so. I rarely buy extended warranties for the same reasoning.

My heating system for 20 years was a bit flaky to start with but apart from half a dozen boiler services I only spent maybe £1200 on it, including replacing a few valve motors. Most of it related to sludge and that wouldn't have been covered.

If your concern is less about cost that being able to get somebody out quickly, can you get basic home emergency cover? It used to be widely available but I haven't seen it advertised for a while. Is there an add-on option under your house insurance policy?
 British Gas HomeCare - Falkirk Bairn
Eldest son had "full cover from BG" £600/£700 per year IIRC

Central heating boiler, radiators, tanks etc etc
He also paid for plumbing.

He had a central heating failure - hot water, no heat in radiators.

Multiple failures to fix it in a week. Ended with flooding into Kitchen, Dining & Lounge.
The technician report said a small leak.

Video of water running down walls, and ceiling soaked persuaded BG that they had a problem.

Local plumber took 30 mins to fix the boiler problem (newest Pump on hot tank was installed the wrong way round), local painter redecorated and it cost £1000 put it all back together. He was given £250 for his troubles on top of the bill. BG said they would fix it but by this time my son was not allowing anyone from BG except their assessor.

He has boiler cover /servicing now with 3rd party and self-insures for other matters.

BG plumbers, boilermen are not necessarily time served apprentices but have gone through "BG training"!

I just pay as & when repair is required - normally £250-£500 cover everything.

Washing machines, fridge, freezer, tumble drier, cooker etc are OK - they will get, at most 1 x repair BUT if over say 8++ years they will be replaced rather than fixed.
 British Gas HomeCare - Terry
BG was my energy provider. When I started the contract, Homecare was a freebie on sign up.

I ditched them last year and decided not renew homecare cover. They were kind enough to send me a booklet pre-renewal - glancing through this there were so many exclusions I came to the conclusion that in reality the policy covered not very much.

Your local water company will come out and fix any problems with sewers and drains. They will charge if it is your responsibility - but they tend to be reliable.

Showers and taps are the most likely source of leaks so excluding those is a nonsense.

A boiler service, depending where you are, is around £60-£100.

If you live in a reasonably well maintained house then typically you will have few problems anyway - you may have two problems one year and none for the next five.

Many home insurance policies will have emergency call out options which are much cheaper than BG and does at least get a tradesman round quickly if necessary. Or keep a note of a few people you have used previously. Even if you don't know an electrician, the plumber you used last year probably does!
 British Gas HomeCare - Ambo
Very useful link, Manatee. I will check my household insurer re a possible add-on and come back on the other responses.
 British Gas HomeCare - Ambo
Enough to rule out BG for me, Falkirk and Terry and my own experience leads me to think that a high degree of self insurance is mostly way to go. Our water company is excellent and my recent boiler and gas fire service by PlumbRite cost £110.
 British Gas HomeCare - Bromptonaut
Our boiler and system are covered by Domestic and General via the manufacturer, Baxi. Covers an annual service and repairs. It's a while since it last needed repairs; a faulty circuit board meant the pump wasn't called for on fire up leading to overheat cut out.

Only previous faults have been noisy/failed flue fans.

It's getting on a bit now - installed by the builders in 1998. It's starting to 'kettle' a bit if the boiler stat is set high but it's kept us toasty in the recent cold snap.
 British Gas HomeCare - henry k
>> Our boiler and system are covered by Domestic and General via the manufacturer, Baxi. Covers an annual service and repairs.
I gave it up when Baxi was not interested after 10? years.

>>It's a while since it last needed repairs; a faulty circuit board ........
Local guy came to us. He recommended a PCB repair company ( as mentioned in older posts ).
He called them and I paid with CC so no mark up.
The old PCB sent to the company and all is still working.
I chose the boiler model as it had a " cold case" and a cast iron heat exchanger.
It has lasted well.d
 British Gas HomeCare - Fullchat
Not a Guardian reader but it outlines the current happenings at BG.

www.theguardian.com/business/2021/jan/07/british-gas-workers-strike-thursday-restructuring-talks
 British Gas HomeCare - No FM2R
>> Not a Guardian reader but it outlines the current happenings at BG.
>>
>> www.theguardian.com/business/2021/jan/07/british-gas-workers-strike-thursday-restructuring-talks

Pretty sure it will resolve itself as BG & Centrica spiral downwards. I'm never quite sure how Unions believe that industrial action will improve things in an ailing company.
 British Gas HomeCare - No FM2R
Not that most of the management are any better.
 British Gas HomeCare - Haywain
"Pretty sure it will resolve itself as BG & Centrica spiral downwards. I'm never quite sure how Unions believe that industrial action will improve things in an ailing company."

As you go through life, you start to take notice of questions like this and, before you know where you are, you've moved from dogmatic lefty to somewhere slightly right of centre - I think it's called realism.
 British Gas HomeCare - No FM2R
As they say, if you're not left wing when you're 16 you have no heart. If you're still left wing when you're 36 you have no brain.

But what to do? Trusting the Conservatives with Welfare makes no more sense than trusting Labour with the economy. And that's just one example.

It's coming to something awful when Tony Blair starts to seem like an improvement.
 British Gas HomeCare - Kevin
>It's coming to something awful when Tony Blair starts to seem like an improvement.

Blech!

Did you have to say that? I've just thrown up.
 British Gas HomeCare - Zero
>> >It's coming to something awful when Tony Blair starts to seem like an improvement.
>>
>> Blech!
>>
>> Did you have to say that? I've just thrown up.

TBF, until he started to think he was a global statesman, and the WOMD thing, he did a pretty good job, stuff was ticking along quite nicely, and the extreme right and the extreme left hated him, so he was doing summink right.

He's become unbearable since.
 British Gas HomeCare - No FM2R
>>TBF, until he started to think he was a global statesman, and the WOMD thing, he did a pretty good job

Yes, he was eventually caught up in the glory of being a global statesman which caused teh whole WOMD debacle.

If we could have the pre-2000 Blair we'd be ok.

Though we would have to have his wife kidnapped and held hostage down some unused coal mine where we couldn't hear her.
 British Gas HomeCare - Zero
Gonna have a job finding an uncapped mine.
Last edited by: VxFan on Sun 10 Jan 21 at 20:25
 British Gas HomeCare - No FM2R
I'd have a go at squeezing her through a keyhole.
 British Gas HomeCare - Bromptonaut
>> Pretty sure it will resolve itself as BG & Centrica spiral downwards. I'm never quite
>> sure how Unions believe that industrial action will improve things in an ailing company.

On the other hand if the management know the workers will just roll over and accept less pay/worse conditions then that's what'll happen. Things won't remain as they are but the effects can be less drastic. They've balloted and there's a large majority for action.
 British Gas HomeCare - No FM2R

>>They've balloted and there's a large majority for action.

I don't remember exactly, but wasn't it 85% out of 60%? That's 51%. Not really a "large" majority.

Decent management wouldn't walk on their employees and decent unions would accept reality.

However, Centrica's version of both will continue to drag the company down until it doesn't matter any more. Pity one or other wasn't prepared to be grown up.
 British Gas HomeCare - Zero

>> They've balloted and there's a large majority for action.

So did the miners and British Leyland.





 British Gas HomeCare - martin aston
I had a new boiler 8 years ago and the independent who installed it services it each year for about £60 plus the odd part such as seal kits. It was a 5 year warranty condition to have it serviced and I have kept it going as cheap cover. He would come out for emergencies but it’s not been necessary. I think he changes about £75 an hour in normal working hours.

I save up any other minor plumbing jobs as necessary and he does those during his visit too. Last year for example he changed out three sets of taps which I supplied and he charged £25 for the lot.

In the past we were with BG who were more expensive and for 10 years kept trying to sell me another boiler, claiming I was at risk of parts not being available for an old boiler. Total nonsense, non trim items are pretty standard. Their area manager admitted as much when he rang to check why I was cancelling the agreement when the old boiler finally gave up. And of course my independent was way cheaper for the installing the new boiler too.

Also with BG I never saw the same engineer more than once. Whereas my indie regards it as “his” and takes an interest in what he is doing.

And of course he has never been on strike and has no expensive overheads apart from his van and kit.
 British Gas HomeCare - The Melting Snowman
>>I don't remember exactly, but wasn't it 85% out of 60%? That's 51%. Not really a "large" majority.

The Civil Service PCS union would die for a majority like that! But yes, in real terms it's not great.

I suspect there is still a lot of pre-Nationalisation thinking going on in the Company, which won't be shared by the younger employees.
Last edited by: The Melting Snowman on Sun 10 Jan 21 at 17:55
 British Gas HomeCare - Rudedog
There is current radio advert for the new 'all electric Vauxhall Corsa' that is giving away one years free electricity... catch is that in the T&C's the outside charge point has to be installed by BG, not sure if part of the deal is that they also have to provide the electricity.
 British Gas HomeCare - The Melting Snowman
I've just paid £70 to 'my man' for the service and replacement of the Combi-Care cartridge. He fitted the system almost nine years ago so knows it inside out. He has exactly the same boiler in his house so is well experienced (W-B Greenstar 24i)
He is really busy and sometimes can't visit for a few weeks although I am certain in an emergency he would fit me in. He's also one of those rare tradespeople in my experience that responds to messages.
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