Had to take an electrical item back to a well known supermarket today.
The instruction manual stated it had a two year warranty and in the event of a failure to return it to the retailer, who would have the option of replacing it, or giving a refund.
It was tripping the electrics after 22 months.
I listened for a while to the assistant who claimed that as it was over twelve months old I had to deal with the manufacturer. I patiently pointed out the relevant statement in the instructions and suggested they got someone more senior.
I ended up dealing with what looked like a twelve-year-old, who told me they no longer sold the item. I said they then had no other option than to give me a refund under the terms of the instructions, which I considered a contract. Showed the receipt, pointed out the relevant paragraph in the instructions and had to threaten small claims court. After he made several 'phone calls, I was told to leave it and the documents and they would contact me. No way was I leaving proof of purchase and a faulty item and started to walk.
After several more calls, a refund was given. It took 90 minutes!
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>>It took 90 minutes!
I take it that is the last time you will be going to that supermarket.
Like to advise of
1) the product
2) The supermarket
- every little helps you know,
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>>- every little helps you know,
"You may think that, I couldn't possibly comment".
Last edited by: bathtub tom on Fri 26 Oct 18 at 22:53
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Have you noticed how receipts seem to be printed in 'auto fade' ink?
You go to that dark place where you store such paperwork for a time of need and all you have is a blank piece of paper.
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Odd that isn't it. John Lewis (in fairness) provide you with what they call an online Kitchen Drawer - all your receipts form them end up there.
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I photograph all important documents; passport, id cards, right through to receipts.
Named by date which sometimes means searching them is a bit of a pain, but it works pretty well for a minimum effort approach.
Last edited by: VxFan on Thu 5 Sep 19 at 10:26
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Update to this tale:
I've received refunds to my credit card for the full value of the item, twice! One from the store I returned it to and one from their headquarters.
I suspect it would be a nightmare trying to return the overpayment, so I'll wait a while and see if they do anything about it.
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>>so I'll wait a while and see if they do anything about it.
Take it as part payment towards the 90 minutes of your time that the store wasted when 5 minutes would have been reasonable time to return an item.
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Electrical item warranty claim - Falkirk Bairn
