>> Maybe it's a people problem rather than a technology one then? I guess it only
>> needs a couple of folk struggling to use the facility to cause a traffic jam.
>>
Part of the problem is that there are two styles of ePassport, and the illustration on the scanner showing how to position the open page is incorrect for one of them, hence the confusion slowing the queues down. They changed the page layout inside after introducing them, but I can't remember whether the older or newer is shown. Either way, I find it difficult to work out which way round it goes.
It's also worth remembering that you don't have to through the "EU Passports" route, you can use the "All Passports" one as well.
Last edited by: Mike H on Tue 12 Jan 16 at 08:40
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