Motoring Discussion > Customer services which are good? Miscellaneous
Thread Author: Bigtee Replies: 15
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New Tue 21 Sep 10 11:24 
 Customer services which are good? - Bigtee
Vauxhall are useless or they are up here in Leeds i have a ongoing problem and they still can't get it right took it in last week, Parts to be ordered and they forgot to do a simple job like that!!

So which manufactures offer the better customer service?

Is it just me with vauxhall do i get poor service or anybody else?
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New Tue 21 Sep 10 11:32 
 Customer services which are good? - Bagpuss
I mentioned in another thread I always get excellent service from the BMW dealers here in Germany, though never used them in the UK. The biggest thing that annoys me about them (and I have told them this) is the neverending stream of customer satisfaction survey forms and telephone calls asking if I am happy with the car and the dealersa.

When I still lived in the UK, I always got good service from Ford dealers, variable from Mercedes, Toyota and VW and downright dreadful from TVR. Can't remember ever actually being in a Vauxhall dealership.
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New Tue 21 Sep 10 11:33 
 Customer services which are good? - Crankcase
Recent dealings with a few of dealers locally (so this is just anecdotal) confirm my own bias - Toyota very good, Lexus excellent, Skoda not bad, Seat blinking useless.

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New Tue 21 Sep 10 11:43 
 Customer services which are good? - jc2
The majority of dealers are not owned by the manufacturers and the manufacturers have little or no control over them.Everything would be a lot better if they did.
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New Wed 22 Sep 10 20:20 
 Customer services which are good? - mikeyb
>> The majority of dealers are not owned by the manufacturers and the manufacturers have little
>> or no control over them.Everything would be a lot better if they did.
>>

They can still influence though. Citroen appear to be trying tiny.cc/idmke
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New Tue 21 Sep 10 11:48 
 Customer services which are good? - Dog
I've had good customer service from my local Nissan dealership for the last 4 years,
Had a bad experience from a local Renault dealership a few years back,
wife's Clio blew a coil near to xmas time, I foned em and they said to bring it in - after xmas :(
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New Tue 21 Sep 10 11:41 
 Customer services which are good? - Victorbox
>> Vauxhall are useless or they are up here in Leeds

You seem to be confusing Vauxhall the car manufacturer with a franchised dealer. My local Vauxhall dealer is pretty good but they aren't Vauxhall.
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New Tue 21 Sep 10 11:48 
 Customer services which are good? - madf
Pinkstones Toyota Stoke on Trent : excellent. Very helpful and efficient.

Peugeot Stoke on Trent : very good.

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New Tue 21 Sep 10 12:04 
 Customer services which are good? - Redviper
Vauxhall Dealer in Darlington - which is a Sherwoods Franchise........ Good, my only issue is they didnt advise me I needed to have all my insurance and Driving licence with me to get my Courtsey car (when my car was in for a service) - but I should have known that so I cant really blame them for that.


Renault Dealer that was in Darlington, that is now closed down - (Not Sherwoods franchise) Awful customer service.
Last edited by: Redviper on Tue 21 Sep 10 at 12:05
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New Tue 21 Sep 10 14:53 
 Customer services which are good? - Perky Penguin
I find that the small family owned/run dealers are likely to be very good. This has been my experience in Stamford Lincs (Peugeot) and Cottesmore Rutland (Ford); 4 or 5 members of the family involved in the admin, sales and servicing and a vested interest in making the business run well.
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New Tue 21 Sep 10 15:34 
 Customer services which are good? - Old Navy
>> I find that the small family owned/run dealers are likely to be very good. This
>> has been my experience in Stamford Lincs (Peugeot) and Cottesmore Rutland (Ford); 4 or 5
>> members of the family involved in the admin, sales and servicing and a vested interest
>> in making the business run well.
>>

I would agree with that, we have a family owned and run dealership nearby and it has an excellent reputation.
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New Tue 21 Sep 10 15:50 
 Customer services which are good? - WillDeBeest
Vauxhall dealers were one reason I was delighted to see the back of my Astra, although Approach in Andover I remember as pleasant and helpful.

I've mentioned Listers Toyota in Stratford as being good to deal with. So were Lime Garages of Leamington in my Saab days, and recently Tollbar Volvo in both Coventry and Warwick have done a good job for me. I haven't yet tried out the Volvo options in my new Thames Valley patch.

Many here have praised the attitude and service of Skoda dealers, but no-one seems to have told Brooklyn of Alcester. They took our Fabia's minor cooling problems and a hatch that didn't quite fit and made them steadily worse. Bargepole? I wouldn't touch them with Zero's.
};---)
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New Tue 21 Sep 10 17:40 
 Customer services which are good? - Bigtee
Evans Halshaw vauxhall in Leeds this is the place anybody know the head office i can complain to?
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New Tue 21 Sep 10 18:00 
 Customer services which are good? - Perky Penguin
www.evanshalshaw.com/contact_us.aspx might be somewhere near. It is an enquiry form and I guess you want a name and address to which to send a snottogram! Google for evans halshaw + vauxhall + leeds
Last edited by: Perky Penguin on Tue 21 Sep 10 at 18:04
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New Wed 22 Sep 10 07:01 
 Customer services which are good? - L'escargot
>> So which manufactures offer the better customer service?

I've always been completely satisfied with Ford customer service.
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New Wed 22 Sep 10 20:11 
 Customer services which are good? - mikeyb
VW dealer in Swindon have always been good to me - cheaper that my nearest dealer, and always do what they say when they say. Always spend the time to expalin exactly what they are going to do BEFORE they do it, and run through it again with you afterwards and bill is always what they said it would be.
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