>>I had a pc that ran something called "Bigfix". It watched out for updates to everything on the pc and managed them>>
I don't recall the mouse cursor moving around in the manner you describe with BigFix.
The main user of BigFix was Evesham Computers (now defunct IIRC). The company estimated that its after sales service calls dropped dramatically as a result of introducing the feature and saved it a lot of money.
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