I've been helping the wheelchair bound wife of a mate out recently as my mate in hospital for a couple of weeks.
They seem to have savings in multiple banks.
It's quite an eye-opener to see how banks treat disabled customers.
Barclays: Hello Mrs X, I've not seen you with this gentleman before. Would you like to come in to a private room. I can push you and your chair there if you'd like? (I thought that was very professional and courteous.)
Lloyds: Good afternoon. Would you like to come over to the lowered service point? If you like, your carer can take a seat over there whilst we help you. (Again good.)
Santander: A small branch. Only two staff. There were a few customers before us. When we were seen one of the staff came out from behind the counter to talk to my mate's wife directly. Acknowledged I was there and politely asked if she wanted somewhere private to discuss her banking needs (would be an open space at the front of the branch). (Again good.)
Now Nationwide: They have a lowered till. Branch was quiet. No one was staffing the lowered till so we waited until the branch all other customers before us had finished. Use of the lowered till was not offered and when requested twice, was ignored. The cashier then ignored the customer and insisted on talking to me directly. I had tell them several times that I am not the customer! That's dreadful. I could have been coercing my mate's wife and they were enabling it!
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Nationwide Building Soc vs Disabled Custo.. new
Nationwide Building Soc vs Disabled Cus.. new