I have a lightweight bluetooth headset I use for, amongst other things, work calls.
Been fine in previous roles using various mobiles and a Horizon softphone (shudder) but I cannot get it to work in my current role.
We use a tool called Connect. I don't know if it's commercial or something proprietary to CA but it's a sort of softphone plus it provides management reports, allows users to set statuses etc. I cannot find anything in the settings for how it handles audio input/output and it seems to follow whats set in Windows 'Control Panel'.
When I try and use my headset, Mairdi M800, in calls the microphone works but I can't hear the caller. When I use it for other purposes - video calls with staff or listening to my own calls for training it's fine.
If I change over to my ancient wired headset that's fine.
Does anyone have any ideas?
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Bluetooth Headset Issue new
Bluetooth Headset Issue new
