I've used them once in a while for a cheaper-than-buying-new source of some IT bit that I didn't really need but was curious about and that was OK.
I was looking at their purchase pages and worked out if I took in unused unwanted stuff from here I could get vouchers for about £250. But I know that some of the phones have really short battery life, and one randomly reboots.
I don't know if they test them enough when they buy them to find that out, or whether they factory rebuild or fully test them before they sell them but they are probably best avoided for buying phones from.
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