Non-motoring > Consumer Law. Legal Questions
Thread Author: Bobby Replies: 47
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New Thu 10 Jun 21 17:55 
 Consumer Law. - Bobby
iPhone 11. 24 month contract with EE directly starting May 2020.

Phone has a hardware problem which can best be described as “colour run” in two areas of screen.

Took into Apple Shop and the Genius guy confirmed it was phone fault and not user fault. However as phone is outwith it’s 12 months they would charge me for replacement screen. However he did say to me to go back to EE as under “Consumer Law” they are responsible even after the first year. He advised they would refuse and bluff me but this was a little known Law.

As predicted EE did exactly that.

Well it is very little known as I can’t find it anywhere online that covers this scenario.

Anyone any similar experience/ knowledge on this?
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 Consumer Law.  new Bobby 10 Jun 21 17:55
 Consumer Law.  new Bromptonaut 10 Jun 21 18:25
 Consumer Law.  new Biggles 10 Jun 21 18:25
 Consumer Law.  new No FM2R 10 Jun 21 18:25
 Consumer Law.  new bathtub tom 10 Jun 21 19:46
 Consumer Law.  new sooty123 10 Jun 21 20:07
 Consumer Law.  new Zero 10 Jun 21 20:26
 Consumer Law.  new Bromptonaut 10 Jun 21 21:00
 Consumer Law.  new sooty123 10 Jun 21 21:19
 Consumer Law.  new bathtub tom 10 Jun 21 22:50
 Consumer Law.  new bathtub tom 11 Jun 21 22:45
 Consumer Law.  new No FM2R 12 Jun 21 04:11
 Consumer Law.  new bathtub tom 12 Jun 21 09:41
 Consumer Law.  new Lygonos 12 Jun 21 11:20
 Consumer Law.  new Zero 12 Jun 21 15:27
 Consumer Law.  new helicopter 12 Jun 21 16:46
 Consumer Law.  new No FM2R 12 Jun 21 16:50
 Consumer Law.  new Zero 12 Jun 21 17:47
 Consumer Law.  new No FM2R 12 Jun 21 17:48
 Consumer Law.  new Zero 12 Jun 21 18:11
 Consumer Law.  new henry k 12 Jun 21 18:18
 Consumer Law.  new Fullchat 12 Jun 21 19:42
 Consumer Law.  new Biggles 13 Jun 21 10:54
 Consumer Law.  new zippy 13 Jun 21 14:50
 Consumer Law.  new bathtub tom 13 Jun 21 17:16
 Consumer Law.  new Bromptonaut 10 Jun 21 20:58
 Consumer Law.  new Zero 10 Jun 21 21:02
 Consumer Law.  new Falkirk Bairn 10 Jun 21 21:43
 Consumer Law.  new zippy 10 Jun 21 22:18
 Consumer Law.  new Bobby 10 Jun 21 23:14
 Consumer Law.  new zippy 11 Jun 21 00:40
 Consumer Law.  new smokie 11 Jun 21 09:34
 Consumer Law.  new henry k 11 Jun 21 09:39
 Consumer Law.  new Bobby 11 Jun 21 10:09
 Consumer Law.  new Zero 11 Jun 21 10:15
 Consumer Law.  new Bobby 11 Jun 21 10:22
 Consumer Law.  new Zero 11 Jun 21 13:51
 Consumer Law.  new Bromptonaut 11 Jun 21 10:38
 Consumer Law.  new Manatee 11 Jun 21 15:24
 Consumer Law.  new Zero 11 Jun 21 15:47
 Consumer Law.  new smokie 11 Jun 21 15:56
  
 Consumer Law.  new Robin O'Reliant 11 Jun 21 16:50
 Consumer Law.  new Zero 11 Jun 21 17:57
  
 Consumer Law.  new No FM2R 12 Jun 21 04:15
 Consumer Law.  new Manatee 12 Jun 21 12:31
 Consumer Law.  new tyrednemotional 12 Jun 21 12:47
 Consumer Law.  new Fursty Ferret 14 Jun 21 13:36
 Consumer Law.  new zippy 14 Jun 21 14:06
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